This Privacy Policy describes how GET POUCHES (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://getpouches.co.uk/(the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you.

Information We Collect Directly from You

• Basic contact details including your name, address, phone number, email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information including your username, password, security questions.
• Shopping information including the items you view, put in your cart or add to your wishlist.
• Customer support information including the information you choose to include in communications with us.

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services (“Usage Data”). We use cookies and similar technologies (“Cookies”) for this purpose.

Usage Data may include device information, browser type, IP address, and how you interact with our website.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies who support our website and services, such as WordPress hosting providers, plugins, and analytics tools.
• Payment processors who collect payment information to process your orders.
• Advertising and analytics partners who may collect data through cookies, pixels, and tracking technologies.

How We Use Your Personal Information

• Providing Services: To process orders, manage accounts, handle shipping, and provide customer support.
• Marketing and Advertising: To send promotional messages and display relevant ads.
• Security and Fraud Prevention: To detect and prevent fraudulent activities.
• Communication: To respond to inquiries and improve services.

Cookies

Like many websites, we use Cookies to improve your experience. These cookies help us:

• Remember your preferences
• Understand website usage
• Improve performance and functionality

We may use cookies from WordPress plugins and third-party services (such as analytics or advertising tools).

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

How We Disclose Personal Information

We may disclose your personal information:

• To service providers (hosting, payment processing, analytics, support)
• To business and marketing partners
• When required by law or legal process
• To protect our rights and users

User Generated Content

If you post reviews or content publicly, it will be visible to others. We are not responsible for how others use that information.

Third Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect data from them.

Security and Retention

We take reasonable measures to protect your data, but no system is completely secure. We retain your data only as long as necessary.

Your Rights

Depending on your location, you may have rights such as:

• Access your data
• Request deletion
• Correct information
• Opt-out of marketing

To exercise your rights, contact us using the details below.

Complaints

If you have concerns, please contact us. You may also contact your local data protection authority.

International Users

Your information may be processed outside your country, including in countries with different data protection laws.

Contact

If you have any questions about this Privacy Policy, please contact us at:
helpdesk@getpouches.co.uk